Frequently Asked Questions (FAQ)
Welcome to the Frequently Asked Questions section of Betproplay.bet
Here you will find answers to many of the most frequent questions that our users ask us.
The information is segmented, and grouped into the following Items:
· Casino
Change of personal data
I have forgotten my username / password
If you want to reset your password, use the option "Forgot your password":
Click on the link "Forgot your password?"
A box will appear where you will be asked for your registered email address and you must mark the image "Captha" indicating that it is not a robot
Click on "Send reset link"
If you want to do it directly, you can click on the following link to reset the password: https://betproplay.bet/reestablecer-clave
Is it possible to change my account password?
If possible! At the top of the Betproplay.bet page you must click on the option "Account settings" which will display a menu of actions, within which you must select the option "Change password" found within the group of options. "User actions".
How do I change my contact information such as phone or email?
You will have to request it with one of our customer service executives within the support chat located at the bottom right of our page.
Deposits or Withdrawals
How do I make a deposit?
The deposit
must do so through your Agent. Please contact him, and let us know of any inconvenience so we can solve it.
If you do not know who your agent is or you do not have one, it is very simple, all you have to do is enter the chat, indicating your location, and a contact telephone number, and we will assign one to you.
Do you charge a fee for making withdrawals?
NO we charge commission or additional charges
Can I make a deposit from someone else's account?
NO
How much is the maximum I can withdraw?
There is no withdrawal maximum.
How do I withdraw my winnings?
To make a withdrawal, the balance must be in your account.
The withdrawal of money must be requested by you through the option available within the account settings in the option of "My Account" and "Withdrawal of Money"
This operation will provide you with a PIN that you must provide to your Agent, who will confirm the operation.
Sports Betting
In the sports vertical, what game options do I have?
We have a great variety of sports bets, you can have fun in any league in the world of different sports such as football, basketball, baseball, American, tennis, golf, motorsports, rugby among many others! In addition to having virtual games that are in fashion.
What is the minimum bet?
It will depend on the category of the sporting event and its currency. The system will inform you of the minimum bet amount.
Can I change the format in which the quotes are displayed?
It is possible. You can use the quotes that best suit you:
If you are running from a computer, at the top of the screen, right where the streaming transmission is, you will find the option where you can choose between Decimal, American or Fractional systems.
If you are running from your mobile device, display the menu that is in the upper right part of the screen right where the 3 vertical dots are, and then at the bottom of the drop-down menu you will find the option that says “Settings” to modify the way to see the quotes.
What types of bets can I place on Sports?
Single and combination bets can be placed.
If this is the first time you are going to bet, we recommend that you read our betting manual, which explains clearly and in detail each of the bets that you will find on our site.
A single bet is only on a tip.
A combination bet is between 2 or more selections. In order for you to win your bet, ALL selections you have added to your bet slip must be winners.
When you view a market for a specific event, by pressing the "All" option, you will be able to see the complete list of possible bets related to that event.
Can I bet with my Betproplay.bet account if I am a foreigner or abroad?
Yes. But you will not be allowed to access your gaming account from any of the countries that are excluded, as detailed in point "2 Software Use License" of our general terms and conditions:
https://betproplay.bet/terminos-y-condiciones
How do I place a sports bet and enter the amount to bet?
It is very easy to place a bet. It is enough to select the event and the market to bet for example on a 1X2.
Then you must select the probable result and on the right side the space will be displayed where you must put the amount to bet and place the bet.
If an event where I bet is closed or suspended and the bets are left open, what should I do?
In the event of an event being canceled, bets will be automatically void.
If you wish, you can consult the betting history and verify that the status has changed. If not, contact our customer service ..
How do I know that I have won a bet I placed?
This information will appear within your history. You just have to select the filter "Bet history" and check by Status (all, won, lost, open, canceled and close bets) check your bets at intervals from 1 week ago, 1 month and 3 months.
Casino
In the casino vertical, what gaming options do I have?
We are happy to tell you that we have a wide variety of quality games from various vendors. We have the most fun slots on the market, blackjack , roulette and even a Las Vegas-style Live Casino with nice dealers .
Trying to open a slot game does not open. What I can do?
This may be due to the pop-up blocker and the adobe flash player browser system. You just have to disable the blocker or authorize pop-ups from www.betproplay.bet
If you have questions about how to disable the blocker or the continuous problem, contact our Online Attention service, available in the chat. We will be delighted to help you.
Do you have demos of slot games?
Yes, Most of the games have a free version so you can try your luck and understand the theme of the game before trying the real version.
About Balance
Make sure you count the balance for the corresponding vertical.
The good thing is that you can decide how to use your balance by choosing the casino game or event, according to your preference. In case it is difficult for you to carry out this operation, open the customer service chat so that we can help you.
In case the win of a won bet is not reflected in my balance, what should I do?
If you do not see a profit on your applied balance, you must wait for the bets to close. This could take until midnight on the current day.
General Questions.
Can I open more than one account?
It is only possible to have one account per registered user, it is not possible to have two accounts with the same email, phone, email or IP from the same house .
How do I play in a poker room with real people?
We do not have poker games. If you wish, you can contact our customer service and we will gladly recommend a room.
How can I contact you?
We have our customer service which is available:
Monday to Friday from 9am to 1am. ( gmt-3 )
Saturdays from 10:00 am to 1:00 am (gmt-3).
Sundays from 18:00 pm to 1:00 am (gmt-3)
How do I change the language?
On the screen at the top left you will notice a flag in the selected language. By clicking on it you will be able to change to the preferred language.
How can I know that they are licensed to operate?
We have a gaming license issued in Curaçao. At the bottom of our page you will find the license stamp.